Overview on ServiceNow Tool

ServiceNow is the Enterprise IT cloud company that provides Software as a Service (SaaS). It is specialized in Information Technology Service Management (ITSM), Information Technology Operation Management (ITOM), and Information Technology Business Management (ITBM).

ServiceNow may also be looked on as Service desk platform that is based on Model-View-Control (MVC) concept. When starting with a ServiceNow application, first think of the data structure, where information needs to be stored and all get linked together to create tables and fields. This is a model facet. A simple view on this data is created automatically, with form and lists showing information about data. This data can be configured automatically or by manual updates. This is a control aspect.

ServiceNow provides the following management configuration:

1. IT Service Management

2. IT Operations Management

3. Business Management

IT Service Management (ITSM)

IT Service Management describes a planned way for managing, designing, delivering and improving the way information technology (IT) is used.

IT Operations Management

IT Operation Management is a process to manage day-to-day IT Infrastructure and also, manages performance and availability of the application environment.

IT Business Management

IT Business Management combines financial management, application management and project management in a single cloud platform to optimize resources to manage the business.

Purpose:

ServiceNow is a web-based tool for employees from different departments, where they can log service requests and various incidents. The primary purpose of ServiceNow web-based tool is to provide ease of access to users to request and receive timely help and in accurate manner. 

Different types of Users in ServiceNow:
ITIL users - able to work on Incidents/Tasks.
ESS users – ServiceNow End user.
Specialized Administrator - One with Admin rights for a certain module.
System Administrator - One with Complete admin rights over the system.

Key Features of ServiceNow:

Conclusion:

ServiceNow provides a structured process that delivers everything-as-a-service and also provide ease of access to users to request and receive timely help and in accurate manner.

About Author:

Vinita Vaishnav is a consultant in Systems Plus Pvt. Ltd. Within Systems Plus, she actively contributes to the areas of Technology and Information Security. She can be contacted at: vinita.vaishnav@spluspl.com