Information Technology Operations Management (ITOM) software is done on purpose to represent all the tools stand in need to manage the provisioning, performance, capacity and availability of the computing, networking and application environment.
IT Operations Management (ITOM) is the administrative part involving technology infrastructure components and the requirements of particular applications, storage, services, connectivity and networking elements in an organization. ITOM is all about infrastructure:
- Servers
- Applications
- Storage
- Virtualization
- Cloud
- Network
ITOM Methodology
Information Technology Operations control the way an organization manages software and hardware and involves other IT support, such as network administration, device management and help desks of all categories. IT Operations Management (ITOM) and IT Operations Analytics (ITOA) assist an organization rectify the way that IT make a start on services, deployment and support and help to safeguard consistency, reliability and quality of service.
Components of IT operations are chosen to provide effective services at the required quality and cost. IT operations are generally considered to be separate from IT applications. In a software development firm, for example, IT Operations incorporates all IT functions other than software development and management.
Different organizations describe IT operations in various method; the term is also used to describe the department that controls, IT operations as well as the collection of services and processes and how the department works as a standardized procedure. ServiceNow ITOM technologies are handed down to support ServiceNow's cloud infrastructure and operations.
Figure 1: Information Technology Operation Management
When ITOM is integrated along with ITSM, processes like Incident, Problem, and Change Management become more systematic and IT all together becomes far more effective. IT Services and Operations Management Strategy brings together and automates outcomes from all areas of the business by holding a single platform across the organization to increase the pace of service delivery.
Integrating IT Operations management and Service management enables to view and run these entities as one, aligning company and their operations with client’s needs.
Conclusion:
Information Technology Operation Management software and IT Service Management collaboratively monitors and controls the way an IT organization manages and handles software, hardware service as well as other IT support.
About Author:
Vinita Vaishnav is a consultant in Systems Plus Pvt. Ltd. Within Systems Plus, she actively contributes to the areas of Technology and Information Security. She can be contacted at: vinita.vaishnav@spluspl.com
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