User Management In Application Support

User Management in Application Support is a feature which helps administrator to manage users in an application. It helps in creating, deleting and modifying an account for users in an application which helps users in wielding the application as per their requirement. An administrator of an application has the privileges to create an account for users, disable or delete account, modify an existing account etc. Also, the users whose account has been created are given credentials (i.e. Login ID and Password) for logging in to application. If the credentials are not been sent to the user then he /she will not be able to login. Whenever a User management request comes in, then a new ticket is raised on Service Desk based on the request for modification, deletion, creation and also relevant information is filled related to respective request which helps in maintaining records of users and tickets. User Management in Application Support is very much important as it helps in smooth functionality of an Application. If not managed, then there are high chances of intricacies in an application. Also, depending on various circumstances, a user can be given different roles in an application i.e. whether a user can read only or user can edit data etc. This makes the application tenable and secured. In cognisance, it is very essential to give user management rights only to the administrator else it may lead to multiple account creation for one user and also may cause mismanagement of user account. Thus, it is essential having user management in Application Support. User Management in Application Support contains the following:

User Account Creation:

An administrator has the rights to create an account for a new user. It can be created on basis of users first name, last name, email address, unique ID, telephone or phone number, Roles to be assigned which should be specified by the requestor, if available in application then group should be specified. These all fields should be filled as they are mandatory fields for user account creation. If certain fields are not specified by the requestor then a new user account cannot be created. After an account has been created, a user is given login credentials through which user can efficaciously login into application.

User Account Modification:

An administrator has the privileges to modify an existing user account. This modification happens when there is a request for a change in roles, email address, phone number etc. In user account modification, a user account is updated based on contour. For user account modification, user should specify the modification requirements and modification fields. If not specified, then the user account cannot be modified. In user account modification, login credentials are not sent to the user as the login credentials remain the same. Thus, this helps in user management whenever a new role or field is to be assigned to the user.

User Account Deletion:

User Account Deletion is used for disabling user’s account in application. This refers to deleting a user account who is not using application or has left the Company or is no more working in Application Support project. This helps in maintaining precise User accounts in the application by deleting the dormant (Not logged in for a specified period) users. If the dormant user accounts are not deleted then it may cause excess data in application and users can misuse the application causing security breach. Thus, deletion of dormant user accounts helps in maintaining user accounts in Application Support.

Conclusion:

User management contributes to the Application security and maintaining user accounts efficiently. It makes easier for users to access the application or pages they require. It also helps in maintaining user profiles and updating the same whenever requisite maintaining the evidence of each User Management request for compliance purpose.

About Author:

Mikhil Chauhan is a consultant in Systems Plus Pvt. Ltd. Within Systems Plus, he actively contributes to the areas of Technology and Information Security. He can be contacted at: mikhil.chauhan@spluspl.com