Tuesday 6 August 2013

Insourcing

Insourcing is an industry practice in which work that would otherwise have been contracted out is executed in house.

Insourcing time and again involves bringing in experts to fill temporary needs or training existing personnel to perform tasks that would otherwise have been outsourced. An example is the use of in-house engineers to write technical documents (Technical requirement documents) for applications they have designed, rather than outsourcing the task to an outside technical writing company. In this example, the in house employees might have to take technical writing courses to complete the job effectively. Other challenges of insourcing encompass the possible procurement of additional hardware or software that is scalable enough to provide an acceptable return on investment (ROI).

Insourcing can be viewed as an opposite of outsourcing. For example, a manufacturing company based in U.S.A. might start its own software development department to cater to the needs of its manufacturing plant. This is what insourcing is where jobs which might have been shifted to other country had the manufacturing company decided to get the software developed by a company based outside USA.

Are corporations considering ditching Bangalore for Boston?

A survey has found a small but increasing number of examples of businesses bringing home the information technology work they had outsourced to third-party vendors in the years bygone. However this number is small, but the trend cannot be ignored.

Some questions need to be answered before taking a vital decision to insource the task in house.

  1. What are my Objectives?
    A good practice is to start is to ask yourself what you intend to achieve by insourcing, Cost savings? Better service? Faster innovation? Once you’ve recognized your goals, assess your existing costs, service, quality, process efficiency, and personnel requirements against competitive market standards. Keep questioning your assumptions to make sure they’re realistic.

  1. Can my in-house IT team support my future needs?
    Whatever the sourcing strategy, you have to consider future requirements. Develop a future state vision statement that replicates your economic and business assumptions in order to consider what sourcing strategy will return the most benefits long-term.

  1. How long will insourcing take?
    There are various aspects that are unique to each sourcing agreement. At a macro level, the complexity of an insourcing project must consider in what tasks were outsourced and what percentage of the staff is still local to the client. How long it will take to see a return on insourcing is an even greyer area. Some deals reach a positive ROI from insourcing in less than 10 months, and some take ten years “There are no simple rules. It purely depends on the complexity of the project.

  1. Do I have business buyer? 
    Nothing will destroy an insourcing project faster than aunenthusiastic reception from business leaders, Get key stakeholders involved in the discussion early. And make sure to evaluate what impact insourcing will have on major projects that are underway in order to address business users’ apprehensions.
However, Insourcing offers a brilliant opportunity to strengthen existing business with his choice of skilled resources with as much degree of management and involvement as he sees fit. It also brings in the complexities associated with it which otherwise would have been outsourced.

About Author:
Tushar Kulkarni is consultant and part of Systems Plus Pvt. Ltd. He is a part of consulting team that delivers Sourcing and Vendor Management Office projects. He can be contacted at: tushar.k@spluspl.com

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